You should not build your customer service system on the premise that your organisation will never question the whims of your clients.

When you want to do your homework, fill out your tax return, or see all the choices for a trip you want to take, you need a full-size screen.

I hope that Facebook and other Internet technologies were able to help people, just like we hope that we help them communicate and organize and do whatever they want to every single day, but I don’t pretend that if Facebook didn’t exist, that this wouldn’t even be possible. Of course, it would have.

When I was in college my girl got me a job at the doctor’s office she was working at. I was a file clerk. No disrespect but I don’t think a man can do that job. It takes so much meticulous and precise file-keeping.

Order is heaven’s first law.

There are people who are really good managers, people who can manage a big organization, and then there are people who are very analytic or focused on strategy. Those two types don’t usually tend to be in the same person. I would put myself much more in the latter camp.

Want balance in your life? Then sure, get your own act together, but don’t forget four powerful disciplines of execution in your team and organization.

When I retire I’m going to spend my evenings by the fireplace going through those boxes. There are things in there that ought to be burned.

You can’t have a value structure without a hierarchy. They’re the same thing because a value structure means one thing takes precedence over another.

I don’t want to hear the specials. If they’re so special, put ‚em on the menu.

Some companies out there quote a start of production that is substantially in advance of when customers get their cars.

My theory on housework is, if the item doesn’t multiply, smell, catch fire, or block the refrigerator door, let it be. No one else cares. Why should you?

I had a great time being a salesman because of the pitches that I gave when I was selling shoes. However, I don’t think I’m as well versed in shoes as I am in comedy. Being a salesman was all about being a people person, and I enjoy being around people. I also love talking to people – which is why I think I did so well.

Some people have a hard time getting rid of stuff. If that’s you, pray for God to give you the courage to get rid of things you don’t really need or things He wants you to give away. This will help keep your surroundings organized and clutter-free.

In the successful organization, no detail is too small to escape close attention.

Good order is the foundation of all things.

Never say no when a client asks for something, even if it is the moon. You can always try, and anyhow there is plenty of time afterwards to explain that it was not possible.

It is unnatural for a majority to rule, for a majority can seldom be organized and united for specific action, and a minority can.

I am not a member of any organized political party. I am a Democrat.

The bottom line is, when people are crystal clear about the most important priorities of the organization and team they work with and prioritized their work around those top priorities, not only are they many times more productive, they discover they have the time they need to have a whole life.

I bought some batteries, but they weren’t included.

Dividers seek to make themselves look or feel better by making others feel worse. They damage relationships, fracture teams and organizations, and create havoc in people’s lives.

Before beginning, plan carefully.

Work is of two kinds: first, altering the position of matter at or near the earth’s surface relative to other matter; second, telling other people to do so.

Large organization is loose organization. Nay, it would be almost as true to say that organization is always disorganization.

A complaint is a chance to turn a customer into a lifelong friend. I say that seriously, not as some press release baloney.

If I’ve got a problem with one of my clients that needs to get solved, guess what I’m going to do? I’m going to call them up, and I’m going to say, ‚Hey, here’s what’s going on. This is the situation. This thing went sideways. I didn’t expect it. Now it’s going to take me some more time to get you what you need.‘ But I’m going to do that upfront.

If you’re not producing as much as you consume, or perhaps a little more, then clearly we cannot use the big organization of our society for the purpose of keeping you alive, because your life does not benefit us, and it can’t be of very much use to yourself.

A company is a group organized to create a product or service, and it is only as good as its people and how excited they are about creating. I do want to recognize a ton of super-talented people. I just happen to be the face of the companies.

I’d just like to be treated like a regular customer.

Nature uses only the longest threads to weave her patterns, so that each small piece of her fabric reveals the organization of the entire tapestry.

I have rooms full of little dongly things and don’t want any more. Half the little dongly things I’ve got, I don’t even know what gizmo they’re for. More importantly, half the gizmos I’ve got, I don’t know where their little dongly thing is.

Your most unhappy customers are your greatest source of learning.

I won’t belong to any organization that would have me as a member.

I don’t know about you, but most of my exchanges with cashiers are not that meaningful.

If I’d known how much packing I’d have to do, I’d have run again.

One always has time enough, if one will apply it well.

The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.

I’m very much into making lists and breaking things apart into categories.

If the United Nations once admits that international disputes can be settled by using force, then we will have destroyed the foundation of the organization and our best hope of establishing a world order.

A place for everything, everything in its place.

This is what customers pay us for – to sweat all these details so it’s easy and pleasant for them to use our computers. We’re supposed to be really good at this. That doesn’t mean we don’t listen to customers, but it’s hard for them to tell you what they want when they’ve never seen anything remotely like it.

Differences exist in practice and organization between the Lord’s Church and man-made institutions.

I resolved to stop accumulating and begin the infinitely more serious and difficult task of wise distribution.

Science is organized knowledge. Wisdom is organized life.

Historically, the stuff of the universe goes on becoming concentrated into ever more organized forms of matter.

I’ve sat in sushi bars, really fine ones, and I know how hard this guy worked, how proud he is. I know you don’t need sauce. I know he doesn’t even want you to pour sauce. And I’ve seen customers come in and do that, and I’ve seen him, as stoic as he tries to remain, I’ve seen him die a little inside.

Truth, being limitless, unconditioned, unapproachable by any path whatsoever, cannot be organized; nor should any organization be formed to lead or to coerce people along any particular path. If you first understand that, then you will see how impossible it is to organize a belief.

I write the paragraph, then I’m crossing out, changing words, trying to improve it. When it seems more or less OK, then I type it up because sometimes it’s almost illegible, and if I wait, I might not be able to read it the next day.

The funny thing is people won’t let me pay for things. I’ll be in a restaurant and the manager will say, ‚Oh no, it’s on the house.‘

Plans are nothing; planning is everything.

I’m not big on to-do lists. Instead, I use e-mail and desktop folders and my online calendar. So when I walk up to my desk, I can focus on the e-mails I’ve flagged and check the folders that are monitoring particular projects and particular blogs.

Let man live at a distance from God, and the universe remains neutral or hostile to him. But let man believe in God, and immediately all around him the elements, even the irksome, of the inevitable organize themselves into a friendly whole, ordered to the ultimate success of life.

The people who are doing the work are the moving force behind the Macintosh. My job is to create a space for them, to clear out the rest of the organization and keep it at bay.

A belief is purely an individual matter, and you cannot and must not organize it. If you do, it becomes dead, crystallized; it becomes a creed, a sect, a religion, to be imposed on others.

Service of any type requires preparation.

I have too many clothes, I have too many options.

I’m pretty clean, hygienic and all that, but sometimes when I come home, I throw my coat over there, take one shoe off here, one shoe off there, but I’m not dirty.

Every day is a major balancing act that I have to figure out and coordinate.

Time management is an oxymoron. Time is beyond our control, and the clock keeps ticking regardless of how we lead our lives. Priority management is the answer to maximizing the time we have.

From the boys‘ point of view, scouting puts them into fraternity-gangs, which is their natural organisation, whether for games, mischief, or loafing; it gives them a smart dress and equipments; it appeals to their imagination and romance; and it engages them in an active, open-air life.