customer experience quotes

As more airlines consolidated and grew larger and more focused on the bottom line, flying in the U.S. became an awful experience. Despite moves to block our airline from flying, Virgin America began service in August 2007 – with the goal of making flying good again.

I’m a big fan of all-you-can-eat plans, because they’re simpler for customers.

You know you’re not anonymous on our site. We’re greeting you by name, showing you past purchases, to the degree that you can arrange to have transparency combined with an explanation of what the consumer benefit is.

We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

Your most unhappy customers are your greatest source of learning.

You want your customers to value your service.

I take a lot of pride in the work I do, because people pay to see me. They’ve got to get babysitters, park their car, get popcorn and candy. I’ve got to be conscious of that.

Some companies out there quote a start of production that is substantially in advance of when customers get their cars.