This is an elegant hotel! Room service has an unlisted number.

I went to a general store. They wouldn’t let me buy anything specifically.

Of course, it does depend on the people, but sometimes I’m invited places to kind of brighten up a dinner table like a musician who’ll play the piano after dinner, and I know you’re not really invited for yourself. You’re just an ornament.

I went to a general store but they wouldn’t let me buy anything specific.

Home is where you feel at home and are treated well.

One of the things I love most about being at home is that I’m comfortable there. And since we are the home of Christ, we need to make sure He’s comfortable in us.

I’d just like to be treated like a regular customer.

Eating is so intimate. It’s very sensual. When you invite someone to sit at your table and you want to cook for them, you’re inviting a person into your life.

Some companies out there quote a start of production that is substantially in advance of when customers get their cars.

I don’t want to hear the specials. If they’re so special, put ‚em on the menu.

We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.

Why go to a machine when you could go to a human being?

I had a great time being a salesman because of the pitches that I gave when I was selling shoes. However, I don’t think I’m as well versed in shoes as I am in comedy. Being a salesman was all about being a people person, and I enjoy being around people. I also love talking to people – which is why I think I did so well.

If a man be gracious and courteous to strangers, it shows he is a citizen of the world.

If you ask the CEO of some major corporation what he does, he will say, in all honesty, that he is slaving 20 hours a day to provide his customers with the best goods or services he can and creating the best possible working conditions for his employees.

Well, they’re Southern people, and if they know you are working at home they think nothing of walking right in for coffee. But they wouldn’t dream of interrupting you at golf.

I’ve sat in sushi bars, really fine ones, and I know how hard this guy worked, how proud he is. I know you don’t need sauce. I know he doesn’t even want you to pour sauce. And I’ve seen customers come in and do that, and I’ve seen him, as stoic as he tries to remain, I’ve seen him die a little inside.

There is no private house in which people can enjoy themselves so well as at a capital tavern… No, Sir; there is nothing which has yet been contrived by man by which so much happiness is produced as by a good tavern or inn.

The funny thing is people won’t let me pay for things. I’ll be in a restaurant and the manager will say, ‚Oh no, it’s on the house.‘

A complaint is a chance to turn a customer into a lifelong friend. I say that seriously, not as some press release baloney.

Guests, like fish, begin to smell after three days.

Your most unhappy customers are your greatest source of learning.

A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large.

Room service? Send up a larger room.

Never say no when a client asks for something, even if it is the moon. You can always try, and anyhow there is plenty of time afterwards to explain that it was not possible.

If I’ve got a problem with one of my clients that needs to get solved, guess what I’m going to do? I’m going to call them up, and I’m going to say, ‚Hey, here’s what’s going on. This is the situation. This thing went sideways. I didn’t expect it. Now it’s going to take me some more time to get you what you need.‘ But I’m going to do that upfront.

People are generally proud of their food. A willingness to eat and drink with people without fear and prejudice… they open up to you in ways that somebody visiting who is driven by a story may not get.

The only advantage of not being too good a housekeeper is that your guests are so pleased to feel how very much better they are.

House guests should be regarded as perishables: Leave them out too long and they go bad.

I have visited Japan several times and have always been shown wonderful hospitality.

I don’t know about you, but most of my exchanges with cashiers are not that meaningful.

The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.

I bought some batteries, but they weren’t included.

Hostesses who entertain much must make up their parties as ministers make up their cabinets, on grounds other than personal liking.

You should not build your customer service system on the premise that your organisation will never question the whims of your clients.