The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.

I don’t think people are going to switch over to bikes because it’s good for them or because it’s politically correct. They’re going to do it because it gets them from A to B faster.

It has been my observation that most people get ahead during the time that others waste.

I’d just like to be treated like a regular customer.

Managers today have to do more with less, and get better results from limited resources, more than ever before.

There can be economy only where there is efficiency.

If time be of all things the most precious, wasting time must be the greatest prodigality.

I don’t know about you, but most of my exchanges with cashiers are not that meaningful.

I went to a general store but they wouldn’t let me buy anything specific.

Since thou are not sure of a minute, throw not away an hour.

One always has time enough, if one will apply it well.

You can’t just ask customers what they want and then try to give that to them. By the time you get it built, they’ll want something new.

Technological progress has merely provided us with more efficient means for going backwards.

All things will be produced in superior quantity and quality, and with greater ease, when each man works at a single occupation, in accordance with his natural gifts, and at the right moment, without meddling with anything else.

If I’ve got a problem with one of my clients that needs to get solved, guess what I’m going to do? I’m going to call them up, and I’m going to say, ‚Hey, here’s what’s going on. This is the situation. This thing went sideways. I didn’t expect it. Now it’s going to take me some more time to get you what you need.‘ But I’m going to do that upfront.

Time is bunk.

Nothing ruins your day more than getting a bad review.

People who have time on their hands will inevitably waste the time of people who have work to do.

I bought some batteries, but they weren’t included.

Working with a lot of people at the same time is a task. I really like making stuff and getting stuff done. One of the things I really liked about Facebook was that I could always move so quickly. I wrote the original application in, like, nine days at the end of January.

We should work with the principle that a work that can be done at a lower level should never be escalated to a higher level.

In business, the idea of measuring what you are doing, picking the measurements that count like customer satisfaction and performance… you thrive on that.

There is nothing more requisite in business than despatch.

I’ve sat in sushi bars, really fine ones, and I know how hard this guy worked, how proud he is. I know you don’t need sauce. I know he doesn’t even want you to pour sauce. And I’ve seen customers come in and do that, and I’ve seen him, as stoic as he tries to remain, I’ve seen him die a little inside.

The problem is that at a lot of big companies, process becomes a substitute for thinking. You’re encouraged to behave like a little gear in a complex machine. Frankly, it allows you to keep people who aren’t that smart, who aren’t that creative.

I have so much that I want to do. I hate wasting time.

The system is that there is no system. That doesn’t mean we don’t have process. Apple is a very disciplined company, and we have great processes. But that’s not what it’s about. Process makes you more efficient.

The eye of the master will do more work than both his hands.

It’s time to fundamentally change the way that we do business in Washington. To help build a new foundation for the 21st century, we need to reform our government so that it is more efficient, more transparent, and more creative. That will demand new thinking and a new sense of responsibility for every dollar that is spent.

Move fast with stable infrastructure.

I think a simple rule of business is, if you do the things that are easier first, then you can actually make a lot of progress.

In order to fulfill the aspirations of masses, we have to sharpen the tool called the government machinery: we have to make it keen, more dynamic, and it is in this direction that we are working.

A complaint is a chance to turn a customer into a lifelong friend. I say that seriously, not as some press release baloney.

Why go to a machine when you could go to a human being?

There is no waste of time in life like that of making explanations.

We don’t thrive on military acts. We do them because we have to, and thank God we are efficient.

It takes me about two hours to run into Target. People always want a picture. They hem and haw, and they can’t spit the words out, so they waste about five minutes of my time just standing there getting ready for a picture. Just do it!

And I try to give the best bang for the buck. I love performing more than anything else.

Celerity is never more admired than by the negligent.

Flying cars are not a very efficient way to move things from one point to another.

By putting the employee first, the customer effectively comes first by default, and in the end, the shareholder comes first by default as well.

Your most unhappy customers are your greatest source of learning.

If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

I’m bloody awful at multi-tasking.

With the amount of fixed expense that goes into developing something like the BE-4 engine, you want it to be used as much as possible.

In the successful organization, no detail is too small to escape close attention.

I come from – I came from Wales, and it’s a strong, butch society. We were in the war and all that. People didn’t waste time feeling sorry for themselves. You had to get on with it. So my credo is get on with it. I don’t waste time being soft. I’m not cold, but I don’t like being, wasting my time with – life’s too short.

The less effort, the faster and more powerful you will be.

The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.

Outsourcing is inevitable, and I don’t think it’s necessarily treating people like things.

I’ve noticed that when I am selling a lot of records, certain things become easier. I’m not talking about getting a table in a restaurant.

I have a company, and I’ve got to think about that. I’m trying to do my best there, and that’s a much harder task. We recycle as much as possible, and we conserve. But I’ve always been one to save everything – I even walk up stairs on the very inside or the very outside to not wear out the tread.

The least productive people are usually the ones who are most in favor of holding meetings.

It’s just trying to do the best job I can in these opportunities that I get to show what I can do, be consistent, have good feedback, be fast, at the same time not make mistakes.

Yeah, well I think anyone who likes fast cars will love the Tesla. And it has fantastic handling by the way. I mean this car will crush a Porsche on the track, just crush it. So if you like fast cars, you’ll love this car. And then oh, by the way, it happens to be electric and it’s twice the efficiency of a Prius.

I like to combine visits to more than one place when I go on my international tours in order to get more done. I’m from Ahmedabad where we have a saying, ‚Single-fare, double journey.‘

If you calculate 15 minutes a day to shave, that is 5,000 minutes a year spent shaving.

It’s easier to add things on to a PC than it’s ever been before. It’s one click, and boom, it comes down.

We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.

I don’t have time to stand around and listen to an 11-minute song.

It is my ambition to say in ten sentences what others say in a whole book.