The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.

Celerity is never more admired than by the negligent.

Tell me I have to be somewhere, and I’ll be there 20 minutes early and stay there longer than anybody else. You hold up a lot of people if you’re not on time.

Time management is an oxymoron. Time is beyond our control, and the clock keeps ticking regardless of how we lead our lives. Priority management is the answer to maximizing the time we have.

Some companies out there quote a start of production that is substantially in advance of when customers get their cars.

It’s time to fundamentally change the way that we do business in Washington. To help build a new foundation for the 21st century, we need to reform our government so that it is more efficient, more transparent, and more creative. That will demand new thinking and a new sense of responsibility for every dollar that is spent.

I’ve noticed that when I am selling a lot of records, certain things become easier. I’m not talking about getting a table in a restaurant.

Did you know there’s a difference between being busy and being fruitful? Did you ever stop to think that just being busy – running around in circles all day but not accomplishing anything – is the same as wasting your time? It’s frustrating to expend so much energy and time and not have any fruit from your effort!

A complaint is a chance to turn a customer into a lifelong friend. I say that seriously, not as some press release baloney.

My observation is that whenever one person is found adequate to the discharge of a duty… it is worse executed by two persons, and scarcely done at all if three or more are employed therein.

Let all your things have their places; let each part of your business have its time.

The wise man does at once what the fool does finally.

It has been my observation that most people get ahead during the time that others waste.

It’s just trying to do the best job I can in these opportunities that I get to show what I can do, be consistent, have good feedback, be fast, at the same time not make mistakes.

I went to a general store but they wouldn’t let me buy anything specific.

Technological progress has merely provided us with more efficient means for going backwards.

It’s easier to add things on to a PC than it’s ever been before. It’s one click, and boom, it comes down.

Give me six hours to chop down a tree and I will spend the first four sharpening the axe.

If I’ve got a problem with one of my clients that needs to get solved, guess what I’m going to do? I’m going to call them up, and I’m going to say, ‚Hey, here’s what’s going on. This is the situation. This thing went sideways. I didn’t expect it. Now it’s going to take me some more time to get you what you need.‘ But I’m going to do that upfront.

Delay is preferable to error.

I’ve sat in sushi bars, really fine ones, and I know how hard this guy worked, how proud he is. I know you don’t need sauce. I know he doesn’t even want you to pour sauce. And I’ve seen customers come in and do that, and I’ve seen him, as stoic as he tries to remain, I’ve seen him die a little inside.

Our DNA is as a consumer company – for that individual customer who’s voting thumbs up or thumbs down. That’s who we think about. And we think that our job is to take responsibility for the complete user experience. And if it’s not up to par, it’s our fault, plain and simply.

Literally wrote ‚Starboy‘ in 30 minutes.

Most people spend more time and energy going around problems than in trying to solve them.

I like to do things quickly because I’m easily bored.

Yeah, well I think anyone who likes fast cars will love the Tesla. And it has fantastic handling by the way. I mean this car will crush a Porsche on the track, just crush it. So if you like fast cars, you’ll love this car. And then oh, by the way, it happens to be electric and it’s twice the efficiency of a Prius.

We should work with the principle that a work that can be done at a lower level should never be escalated to a higher level.

Work is of two kinds: first, altering the position of matter at or near the earth’s surface relative to other matter; second, telling other people to do so.

I went to a general store. They wouldn’t let me buy anything specifically.

Why there is one body in our System qualified to give light and heat to all the rest, I know no reason but because the Author of the System thought it convenient; and why there is but one body of this kind, I know no reason, but because one was sufficient to warm and enlighten all the rest.

There is nothing more requisite in business than despatch.

Competition is the keen cutting edge of business, always shaving away at costs.

If time be of all things the most precious, wasting time must be the greatest prodigality.

Nothing ruins your day more than getting a bad review.

Employ thy time well, if thou meanest to gain leisure.

I have a company, and I’ve got to think about that. I’m trying to do my best there, and that’s a much harder task. We recycle as much as possible, and we conserve. But I’ve always been one to save everything – I even walk up stairs on the very inside or the very outside to not wear out the tread.

I’m a slow worker; I’m, I think, a steady worker.

I’m so fast that last night I turned off the light switch in my hotel room and was in bed before the room was dark.

The thing that we are trying to do at facebook, is just help people connect and communicate more efficiently.

The less effort, the faster and more powerful you will be.

Time abides long enough for those who make use of it.

He that rises late must trot all day.

This is an elegant hotel! Room service has an unlisted number.

In order to fulfill the aspirations of masses, we have to sharpen the tool called the government machinery: we have to make it keen, more dynamic, and it is in this direction that we are working.

One machine can do the work of fifty ordinary men. No machine can do the work of one extraordinary man.

Managers today have to do more with less, and get better results from limited resources, more than ever before.

I don’t have time to stand around and listen to an 11-minute song.

The funny thing is people won’t let me pay for things. I’ll be in a restaurant and the manager will say, ‚Oh no, it’s on the house.‘

Since thou are not sure of a minute, throw not away an hour.

You have to have a certain realism that government is a pretty blunt instrument, and without the constant attention of highly qualified people with the right metrics, it will fall into not doing things very well.

I come from – I came from Wales, and it’s a strong, butch society. We were in the war and all that. People didn’t waste time feeling sorry for themselves. You had to get on with it. So my credo is get on with it. I don’t waste time being soft. I’m not cold, but I don’t like being, wasting my time with – life’s too short.

The problem is that at a lot of big companies, process becomes a substitute for thinking. You’re encouraged to behave like a little gear in a complex machine. Frankly, it allows you to keep people who aren’t that smart, who aren’t that creative.

The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.

I think a simple rule of business is, if you do the things that are easier first, then you can actually make a lot of progress.

On my desk I have three screens, synchronized to form a single desktop. I can drag items from one screen to the next. Once you have that large display area, you’ll never go back, because it has a direct impact on productivity.

Determine never to be idle. No person will have occasion to complain of the want of time who never loses any. It is wonderful how much may be done if we are always doing.

If I get stuck, I look at a book that tells me how someone else did it. I turn the pages, and then I say, ‚Oh, I forgot that bit,‘ then close the book and carry on. Finally, after you’ve figured out how to do it, you read how they did it and find out how dumb your solution is and how much more clever and efficient theirs is!

Flying cars are not a very efficient way to move things from one point to another.

You can’t just ask customers what they want and then try to give that to them. By the time you get it built, they’ll want something new.

Your most unhappy customers are your greatest source of learning.

When I finish something, I want it out that day. Pop music is like the daily paper. Its got to be there then, not six months later.