A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large.
Henry FordWe have no more right to consume happiness without producing it than to consume wealth without producing it.
George Bernard ShawMen don’t and can’t live by exchanging articles, but by producing them. They don’t live by trade, but by work. Give up that foolish and vain title of Trades Unions; and take that of laborers Unions.
John RuskinThose who do not want to imitate anything, produce nothing.
Salvador DaliWe’ve switched from a culture that was interested in manufacturing, economics, politics – trying to play a serious part in the world – to a culture that’s really entertainment-based.
Stephen KingGreat countries are those that produce great people.
Benjamin DisraeliIf you destroyed half the pharmaceutical production in the United States, we’d think it’s a pretty serious problem. In fact, we’d probably go to war.
Noam ChomskyMen cannot not live by exchanging articles, but producing them. They live by work not trade.
John RuskinI’d just like to be treated like a regular customer.
Elvis PresleyFrance and Germany have the manufacturing and skill base which is useful to us. France is our dependable strategic partner.
Narendra ModiI think long term you can see Tesla establishing factories in Europe, in other parts of the U.S. and in Asia.
Elon MuskNever say no when a client asks for something, even if it is the moon. You can always try, and anyhow there is plenty of time afterwards to explain that it was not possible.
Richard M. NixonI’m not gonna be bad at anything, and I want to actually be the best at anything I’m doing. So if I’m playing basketball, if I’m taking the SATs, like, there’s a competitive spirit behind it. With production, it’s the same thing.
J. ColeI had a great time being a salesman because of the pitches that I gave when I was selling shoes. However, I don’t think I’m as well versed in shoes as I am in comedy. Being a salesman was all about being a people person, and I enjoy being around people. I also love talking to people – which is why I think I did so well.
Kevin HartIf I’ve got a problem with one of my clients that needs to get solved, guess what I’m going to do? I’m going to call them up, and I’m going to say, ‚Hey, here’s what’s going on. This is the situation. This thing went sideways. I didn’t expect it. Now it’s going to take me some more time to get you what you need.‘ But I’m going to do that upfront.
Jocko WillinkThe factory is the machine that builds the machine.
Elon MuskWe see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.
Jeff BezosI think if I did something in the pop world right now, it would be for Rihanna. I’d love to do something production wise for her.
J. ColeI don’t know about you, but most of my exchanges with cashiers are not that meaningful.
Jeff BezosYou want your customers to value your service.
Jeff BezosAs more airlines consolidated and grew larger and more focused on the bottom line, flying in the U.S. became an awful experience. Despite moves to block our airline from flying, Virgin America began service in August 2007 – with the goal of making flying good again.
Richard BransonThis is an elegant hotel! Room service has an unlisted number.
Henny YoungmanBecause we’re Jewish, my father immigrated to Holland in 1933, where he became the managing director of the Dutch Opekta Company, which manufactures products used in making jam.
Anne FrankThe best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.
Jeff BezosAnd we can see the positive impacts right here at Solyndra. Less than a year ago, we were standing on what was an empty lot. But through the Recovery Act, this company received a loan to expand its operations. This new factory is the result of those loans.
Barack ObamaThe development of civilization and industry in general has always shown itself so active in the destruction of forests that everything that has been done for their conservation and production is completely insignificant in comparison.
Karl MarxA complaint is a chance to turn a customer into a lifelong friend. I say that seriously, not as some press release baloney.
Richard BransonI’ve sat in sushi bars, really fine ones, and I know how hard this guy worked, how proud he is. I know you don’t need sauce. I know he doesn’t even want you to pour sauce. And I’ve seen customers come in and do that, and I’ve seen him, as stoic as he tries to remain, I’ve seen him die a little inside.
Anthony BourdainThe product of mental labor – science – always stands far below its value, because the labor-time necessary to reproduce it has no relation at all to the labor-time required for its original production.
Karl MarxIf you ask the CEO of some major corporation what he does, he will say, in all honesty, that he is slaving 20 hours a day to provide his customers with the best goods or services he can and creating the best possible working conditions for his employees.
Noam ChomskyWhen I listen to ‚Nevermind,‘ I hate the production, but there’s something about it that almost makes me cry at times.
Kurt CobainChina is a great manufacturing center, but it’s actually mostly an assembly plant. So it assembles parts and components, high technology that comes from the surrounding industrial – more advanced industrial centers – Japan, Taiwan, South Korea, Singapore, the United States, Europe – and it basically assembles them.
Noam ChomskyThe responsibility of a writer is to excavate the experience of the people who produced him.
James BaldwinWe didn’t become the most prosperous country in the world just by rewarding greed and recklessness. We didn’t come this far by letting the special interests run wild. We didn’t do it just by gambling and chasing paper profits on Wall Street. We built this country by making things, by producing goods we could sell.
Barack ObamaFrom the 1970s, there has been a significant change in the U.S. economy, as planners, private and state, shifted it toward financialization and the offshoring of production, driven in part by the declining rate of profit in domestic manufacturing.
Noam ChomskyWhy go to a machine when you could go to a human being?
Ray BradburyI became a Communist by studying capitalist political economy, and when I had some understanding of that problem, it actually seemed to me so absurd, so irrational, so inhuman, that I simply began to elaborate on my own formulas for production and distribution.
Fidel CastroI bought some batteries, but they weren’t included.
Steven WrightI don’t want to hear the specials. If they’re so special, put ‚em on the menu.
Jerry SeinfeldI went to a general store. They wouldn’t let me buy anything specifically.
Steven WrightI’m a big fan of all-you-can-eat plans, because they’re simpler for customers.
Jeff BezosIn the case of Apple, they did originally do production internally, but then along came unbelievably good outsourced manufacturing from companies like Foxconn. We don’t have that in the rocket business. There’s no Foxconn in the rocket business.
Elon MuskAfter a century of trying, we declared that healthcare in America is not a privilege for a few, it is a right for everybody. After decades of talk, we finally began to wean ourselves off foreign oil. We doubled our production of clean energy. We brought more of our troops home to their families, and we delivered justice to Osama bin Laden.
Barack ObamaYour most unhappy customers are your greatest source of learning.
Bill GatesIf you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
Jeff BezosThe production of too many useful things results in too many useless people.
Karl MarxThe society based on production is only productive, not creative.
Albert CamusYou should not build your customer service system on the premise that your organisation will never question the whims of your clients.
Richard BransonMy production and songwriting and the environment around those vocals are not inspired by R&B at all.
The WeekndYou know you’re not anonymous on our site. We’re greeting you by name, showing you past purchases, to the degree that you can arrange to have transparency combined with an explanation of what the consumer benefit is.
Jeff BezosI really love Linkin Park, and I loved Chester Bennington, and it is horrible what happened to him. I grew up listening to him because my dad would make these mixtapes with a lot of different artists – Linkin Park, Avril Lavigne, The Beatles, Sarah McLachlan, I just really loved Linkin Park, and their production is really sick.
Billie EilishI went to a general store but they wouldn’t let me buy anything specific.
Steven WrightI don’t spend my time pontificating about high-concept things; I spend my time solving engineering and manufacturing problems.
Elon MuskWe can choose a future where we export more products and outsource fewer jobs. After a decade that was defined by what we bought and borrowed, we’re getting back to basics, and doing what America has always done best: We’re making things again.
Barack ObamaEvery production of genius must be the production of enthusiasm.
Benjamin DisraeliEverybody thinks making films back to back is a big deal but they did it all the time in the old days.
Clint EastwoodI take a lot of pride in the work I do, because people pay to see me. They’ve got to get babysitters, park their car, get popcorn and candy. I’ve got to be conscious of that.
Mr. TThe funny thing is people won’t let me pay for things. I’ll be in a restaurant and the manager will say, ‚Oh no, it’s on the house.‘
Richard Branson