I’d just like to be treated like a regular customer.

I went to a general store. They wouldn’t let me buy anything specifically.

The funny thing is people won’t let me pay for things. I’ll be in a restaurant and the manager will say, ‚Oh no, it’s on the house.‘

If I’ve got a problem with one of my clients that needs to get solved, guess what I’m going to do? I’m going to call them up, and I’m going to say, ‚Hey, here’s what’s going on. This is the situation. This thing went sideways. I didn’t expect it. Now it’s going to take me some more time to get you what you need.‘ But I’m going to do that upfront.

If you ask the CEO of some major corporation what he does, he will say, in all honesty, that he is slaving 20 hours a day to provide his customers with the best goods or services he can and creating the best possible working conditions for his employees.

We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.

This is an elegant hotel! Room service has an unlisted number.

Why go to a machine when you could go to a human being?

I don’t know about you, but most of my exchanges with cashiers are not that meaningful.

You should not build your customer service system on the premise that your organisation will never question the whims of your clients.

A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large.

Never say no when a client asks for something, even if it is the moon. You can always try, and anyhow there is plenty of time afterwards to explain that it was not possible.

People who have been hardworking, tax paying, those people ought to be given an opportunity to be on a track that leads towards citizenship, and if that happened, then they wouldn’t be prey to the employers who say, ‚We want you because we know that you work for a salary we could not lawfully pay anyone else.‘

The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.

I’ve sat in sushi bars, really fine ones, and I know how hard this guy worked, how proud he is. I know you don’t need sauce. I know he doesn’t even want you to pour sauce. And I’ve seen customers come in and do that, and I’ve seen him, as stoic as he tries to remain, I’ve seen him die a little inside.

I had a great time being a salesman because of the pitches that I gave when I was selling shoes. However, I don’t think I’m as well versed in shoes as I am in comedy. Being a salesman was all about being a people person, and I enjoy being around people. I also love talking to people – which is why I think I did so well.

I bought some batteries, but they weren’t included.

Your most unhappy customers are your greatest source of learning.

A complaint is a chance to turn a customer into a lifelong friend. I say that seriously, not as some press release baloney.

I don’t want to hear the specials. If they’re so special, put ‚em on the menu.

I went to a general store but they wouldn’t let me buy anything specific.

Some companies out there quote a start of production that is substantially in advance of when customers get their cars.