You should not build your customer service system on the premise that your organisation will never question the whims of your clients.

I won’t belong to any organization that would have me as a member.

One always has time enough, if one will apply it well.

I’m not big on to-do lists. Instead, I use e-mail and desktop folders and my online calendar. So when I walk up to my desk, I can focus on the e-mails I’ve flagged and check the folders that are monitoring particular projects and particular blogs.

This is what customers pay us for – to sweat all these details so it’s easy and pleasant for them to use our computers. We’re supposed to be really good at this. That doesn’t mean we don’t listen to customers, but it’s hard for them to tell you what they want when they’ve never seen anything remotely like it.

I’m pretty clean, hygienic and all that, but sometimes when I come home, I throw my coat over there, take one shoe off here, one shoe off there, but I’m not dirty.

Historically, the stuff of the universe goes on becoming concentrated into ever more organized forms of matter.

When I retire I’m going to spend my evenings by the fireplace going through those boxes. There are things in there that ought to be burned.

We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.

A company is a group organized to create a product or service, and it is only as good as its people and how excited they are about creating. I do want to recognize a ton of super-talented people. I just happen to be the face of the companies.

There is no physical law precluding particles from being organised in ways that perform even more advanced computations than the arrangements of particles in human brains.

But I was amazed at how organized the Palestinian election authority was, how competent they were in setting up their polling places and the poll workers they had.

Some people have a hard time getting rid of stuff. If that’s you, pray for God to give you the courage to get rid of things you don’t really need or things He wants you to give away. This will help keep your surroundings organized and clutter-free.

Order is heaven’s first law.

Good order is the foundation of all things.

My theory on housework is, if the item doesn’t multiply, smell, catch fire, or block the refrigerator door, let it be. No one else cares. Why should you?

If the United Nations once admits that international disputes can be settled by using force, then we will have destroyed the foundation of the organization and our best hope of establishing a world order.

Science is organized knowledge. Wisdom is organized life.

Dividers seek to make themselves look or feel better by making others feel worse. They damage relationships, fracture teams and organizations, and create havoc in people’s lives.

Why go to a machine when you could go to a human being?

There is no reason why good cannot triumph as often as evil. The triumph of anything is a matter of organization. If there are such things as angels, I hope that they are organized along the lines of the Mafia.

A little simplification would be the first step toward rational living, I think.

Without music to decorate it, time is just a bunch of boring production deadlines or dates by which bills must be paid.

I went to a general store. They wouldn’t let me buy anything specifically.

Getting organized in the normal routines of life and finishing little projects you’ve started is an important first step toward realizing larger goals. If you can’t get a handle on the small things, how will you ever get it together to focus on the big things?

I’d just like to be treated like a regular customer.

This is Sunday, and the question arises, what’ll I start tomorrow?

3D is a way of organizing things, particularly as we’re getting much more media information on the computer, a lot more choices, a lot more navigation than we’ve ever had before.

Time management is an oxymoron. Time is beyond our control, and the clock keeps ticking regardless of how we lead our lives. Priority management is the answer to maximizing the time we have.

A belief is purely an individual matter, and you cannot and must not organize it. If you do, it becomes dead, crystallized; it becomes a creed, a sect, a religion, to be imposed on others.

Work is of two kinds: first, altering the position of matter at or near the earth’s surface relative to other matter; second, telling other people to do so.

Often I sort of work up and down the manuscript. I sometimes used to go ahead of myself to see what was going to happen next, to make certain it fits what was going to be happening soon.

The people who are doing the work are the moving force behind the Macintosh. My job is to create a space for them, to clear out the rest of the organization and keep it at bay.

I hope that Facebook and other Internet technologies were able to help people, just like we hope that we help them communicate and organize and do whatever they want to every single day, but I don’t pretend that if Facebook didn’t exist, that this wouldn’t even be possible. Of course, it would have.

First comes thought; then organization of that thought, into ideas and plans; then transformation of those plans into reality. The beginning, as you will observe, is in your imagination.

The funny thing is people won’t let me pay for things. I’ll be in a restaurant and the manager will say, ‚Oh no, it’s on the house.‘

Housework, if you do it right, will kill you.

ESPN is a great organization to work for.

If you’re not producing as much as you consume, or perhaps a little more, then clearly we cannot use the big organization of our society for the purpose of keeping you alive, because your life does not benefit us, and it can’t be of very much use to yourself.

In the successful organization, no detail is too small to escape close attention.

When I was in college my girl got me a job at the doctor’s office she was working at. I was a file clerk. No disrespect but I don’t think a man can do that job. It takes so much meticulous and precise file-keeping.

I went to a general store but they wouldn’t let me buy anything specific.

The internet could be a very positive step towards education, organisation and participation in a meaningful society.

I admire Ralph Nader and Denis Kucinich very much, and insofar as they bring up issues and carry out an educational and organisational function – that’s important, and fine, and I support it.

I had a great time being a salesman because of the pitches that I gave when I was selling shoes. However, I don’t think I’m as well versed in shoes as I am in comedy. Being a salesman was all about being a people person, and I enjoy being around people. I also love talking to people – which is why I think I did so well.

Never say no when a client asks for something, even if it is the moon. You can always try, and anyhow there is plenty of time afterwards to explain that it was not possible.

The key is not to prioritize what’s on your schedule, but to schedule your priorities.

Before I went to jail, I was active in politics as a member of South Africa’s leading organization – and I was generally busy from 7 A.M. until midnight. I never had time to sit and think.

I don’t want to hear the specials. If they’re so special, put ‚em on the menu.

Let man live at a distance from God, and the universe remains neutral or hostile to him. But let man believe in God, and immediately all around him the elements, even the irksome, of the inevitable organize themselves into a friendly whole, ordered to the ultimate success of life.

You can tell the tree by the fruit it bears. You see it through what the organization is delivering as far as a concrete program. If the tree’s fruit sours or grows brackish, then the time has come to chop it down – bury it and walk over it and plant new seeds.

Your most unhappy customers are your greatest source of learning.

The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.

You can’t have a value structure without a hierarchy. They’re the same thing because a value structure means one thing takes precedence over another.

Before beginning, plan carefully.

Plans are nothing; planning is everything.

Want balance in your life? Then sure, get your own act together, but don’t forget four powerful disciplines of execution in your team and organization.

A complaint is a chance to turn a customer into a lifelong friend. I say that seriously, not as some press release baloney.

Service of any type requires preparation.

I’m very much into making lists and breaking things apart into categories.

Truth, being limitless, unconditioned, unapproachable by any path whatsoever, cannot be organized; nor should any organization be formed to lead or to coerce people along any particular path. If you first understand that, then you will see how impossible it is to organize a belief.